OpenAI’s ChatGPT and Microsoft’s Copilot are some leaving WhatsApp acknowledgment to upcoming changes to nan messaging app’s position of work that will prohibit utilizing it to administer AI chatbots not made by Meta.
OpenAI announced its planned departure a fewer weeks ago, pinch Microsoft following it this week. Both companies attributed nan departures to Meta’s caller position of work for WhatsApp Business Solution, which travel into effect connected January 15th, 2026, and said nan chatbots will stay accessible successful WhatsApp until that date. ChatGPT users tin nexus their accounts to WhatsApp to make judge their chat history carries over, though Copilot users won’t person that option.
WhatsApp announced nan update to its terms successful October, banning AI companies from utilizing its business API arsenic a distribution level for chatbots. Other companies will still beryllium permitted to usage WhatsApp for customer work aliases support chatbots, pinch nan position only prohibiting cases wherever nan AI itself is nan merchandise — a elemental measurement of stopping Meta’s AI rivals utilizing its ain level to scope customers.
“The intent of nan WhatsApp Business API is to thief businesses supply customer support and nonstop applicable updates,” an anonymous Meta spokesperson told TechCrunch astatine nan time. “Our attraction is connected supporting nan tens of thousands of businesses who are building these experiences connected WhatsApp.”
The alteration intends that different third-party AI chatbots, including Perplexity, are apt to denote departures from WhatsApp soon, leaving Meta AI nan only action disposable from adjacent January.
1 month ago
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