Neato’s Cloud Is Shutting Down, Leaving Its Robovacs Stuck In Manual Mode

Two years aft US-based Neato Robotics closed up shop successful 2023, its robot vacuum cleaners person reached nan extremity of nan roadworthy (or rather, hallway). Users are receiving emails notifying them that their Neato robovacs will nary longer person entree to unreality services, meaning they can’t beryllium controlled done nan robots’ MyNeato app anymore. 

In an email obtained by The Verge, Neato Robotics explained nan determination to users, stating, “Since Neato ceased operations successful 2023, Vorwerk has continued maintaining nan Neato unreality level to grant nan original five-year work promise. However, cybersecurity standards, compliance obligations, and regulations person precocious successful ways that make it nary longer imaginable to safely and sustainably run these bequest systems.”

The extremity of unreality support intends Neato’s robovacs will now only activity successful manual mode, meaning nary much customizing your routines aliases controlling your robot from nan MyNeato app. 

Unfortunately, this doesn’t precisely travel arsenic a astonishment since Neato, which was acquired by Vorwerk successful 2017, announced earlier this month that it will beryllium phasing retired unreality services for its robovacs. This comes conscionable 2 years aft it promised customers it would proceed to support nan vacuums for 5 years. The Verge has reached retired to Vorwerk for comment, and we will update this article if we get a response.